MyALW (“MyALW,” “we,” “us,” or “our”) respects the privacy of our clients, facility operators, authorized users, residents, and website visitors. This Privacy Policy explains how we collect, use, protect, disclose, and manage information when you use the MyALW website, platform, billing services, and related services.
MyALW is designed to support Assisted Living Waiver providers and other authorized healthcare and residential care organizations with billing, claims management, documentation, eligibility-related workflows, reporting, and administrative services.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
Depending on how you interact with MyALW, we may collect information including:
By using our website or services, you acknowledge the practices described in this Privacy Policy.
Resident and client information, when provided by an authorized facility, provider, or representative, may include:
Technical information may include:
We may use information to:
We limit the use of sensitive information to purposes reasonably necessary to provide our services, protect our systems, meet contractual obligations, and comply with applicable law.
MyALW may receive health-related, program-related, or resident information from assisted living facilities, healthcare organizations, providers, authorized representatives, or other entities using our services.
When applicable, MyALW handles protected health information and other sensitive information in accordance with contractual requirements and applicable federal and California privacy laws.
Where MyALW acts as a Business Associate under the Health Insurance Portability and Accountability Act (“HIPAA”), our handling of Protected Health Information (“PHI”) is also governed by the applicable Business Associate Agreement and HIPAA requirements.
Not all information handled by MyALW is necessarily subject to HIPAA. Other privacy laws, contractual requirements, and confidentiality obligations may also apply.
MyALW may disclose information when reasonably necessary to operate our services, including to:
MyALW does not use resident health information for advertising purposes.
MyALW does not sell Protected Health Information.
To the extent California privacy law applies to other personal information collected through our website or services, MyALW will provide any rights and disclosures required under applicable law.
Our use of website analytics, cookies, or third-party technologies may be subject to additional California privacy requirements depending on the technologies used on the MyALW website.
MyALW uses administrative, technical, and organizational safeguards designed to protect personal, business, billing, and resident information.
These safeguards may include:
MyALW retains information for as long as reasonably necessary to:
California residents may have certain privacy rights under California law depending on the nature of the information collected and the relationship between the individual and MyALW.
Where applicable, those rights may include the right to:
Certain information may be exempt from these rights, including information governed by healthcare privacy laws, information maintained on behalf of another organization, or information that must be retained for legal, security, billing, auditing, or regulatory purposes.
Requests may be submitted using the contact information listed below. We may need to verify your identity and authority before completing a request.
In many circumstances, MyALW processes resident information on behalf of an assisted living facility, provider, or other client.
The facility or organization that originally collected the information may control the resident relationship and may be responsible for responding to certain privacy requests.
If MyALW receives a request concerning information controlled by one of our clients, we may direct the request to the appropriate facility or organization or assist that organization as required.
The MyALW website may use cookies or similar technologies to:
Users may be able to control certain cookies through their browser settings.
Disabling certain cookies may affect the functionality of the website or platform.
The MyALW website or platform may contain links to third-party websites, government portals, clearinghouses, payment processors, healthcare systems, or other external services.
MyALW is not responsible for the privacy practices, security, availability, or content of third-party services. Users should review the privacy policies of those organizations separately.
Information available through MyALW should only be accessed by individuals who have been properly authorized by the applicable facility, provider, organization, resident, representative, or other authorized party.
Users may not access, download, disclose, or use resident or facility information for unauthorized purposes.
MyALW may suspend or terminate access where unauthorized activity, improper disclosure, security threats, or violations of applicable agreements are identified.
MyALW’s website and services are intended for businesses, healthcare organizations, assisted living providers, and authorized adult users. They are not directed toward children under the age of 13.
We do not knowingly collect personal information directly from children through our public website.
If MyALW is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable confidentiality and privacy requirements.
We may periodically update this Privacy Policy to reflect changes in our services, technology, business practices, or legal requirements.
When changes are made, the updated policy will be posted on this page with a revised effective date.
Material changes may also be communicated through the MyALW platform or other appropriate means.
MyALW
info@myalw.com
For questions concerning a resident’s healthcare records, Medi-Cal eligibility, ALW authorization, or records maintained by an assisted living facility, you may also need to contact the applicable facility, healthcare provider, health plan, government agency, or program administrator directly.